Steve’s Blog
Welcome to my blog! Here you’ll find show notes from my podcast “Can I Ask You One Question?”, where I interview industry experts, gurus and thought leaders and try to learn ONE critical thing from them that we can immediately apply to our professional or personal lives. Subscribe below so you don’t miss out! Podcast available on most popular podcast platforms.
What Does the Younger Generation Expect From Their Optometrist? [Interview with Dr. Solomon Gould]
Are you taking a one-size-fits-all approach with your patients? It might be time to reevaluate that. In episode 12 of “Can I Ask You One Question?”, I ask Dr. Solomon Gould about his approach with younger patients - a demographic that sometimes frustrates practice...
What’s the Fastest Way to CONNECT With a Patient? [Interview with Erin O’Malley]
Does it often feel like you’re bouncing from one exam room to the next without much opportunity to make a connection with the patients you see? In episode 10 of “Can I Ask You One Question?”, I ask Erin O’Malley for her thoughts on how doctors can make a real...
How Do You Build a Strong Following on Social Media? [Interview with Dr. Joseph Allen]
In episode 9 of “Can I Ask You One Question?”, I tracked down Dr. Joseph Allen, an OD with over 370K subscribers on his Youtube channel, for his thoughts on ways to build a following on social media. Below are the key points from the interview. Scroll down to see the...
How Will Telemedicine Impact the Future of Optometry? [Interview with Dr. Mike Rothschild]
In episode 8 of “Can I Ask You One Question?”, Dr. Mike Rothschild of Leadership OD shares his experiences and offers some great insight into the topic of telemedicine. Below are the key points from the interview. Scroll down to see the entire interview. Mike starts...
What Does the Practice Design of the Future Look Like? [Interview with Bill Gerber]
In the latest episode of Can I Ask You One Question?, I asked Bill Gerber (founder and CEO of OMG and Contentlinq) to look into his crystal ball and describe the practice of the future from a retail and design standpoint. Spoiler alert: The future is now! Below are...
How Do You Market a Sports Vision Specialty? [Interview with Dr. Jennifer Stewart]
A Story of Persistence In the latest episode of Can I Ask You One Question?, I asked Dr. Jennifer Stewart (co-founder of Performance 20/20) for her thoughts on the most effective approach to marketing a sports vision specialty. Below are the key points from the...
What Ocular Disease Has the Largest Potential ROI? [Interview with Dr. Eric Botts]
What ocular disease has the largest potential return on investment for an optometric practice? In the latest episode of Can I Ask You One Question?, I asked Dr. Eric Botts (CEO of OBC Billing Specialists) for his take on what ocular disease has the greatest ROI...
How Do You Keep More Contact Lens Sales In-house? [Interview with Dr. Ryan Gustus]
Dr. Ryan Gustus is a practice owner in Indiana and co-founder of LensQuote, a software platform built for practice owners to help drive more in-office contact lens sales. I thought he would be the perfect person to answer the question many ODs are asking, “How do I...
How to Overcome Skepticism When Presenting New Technology to Patients [Interview with Dr. Rick Peterson]
How to Overcome Patient Skepticism Dr. Rick Peterson, owner of Absolute Vision Care (3 locations in the Chicago area), is a strong advocate and industry speaker for innovative technology. I had a chance to interview him for our “Can I Ask You One Question?” series....
Books & Publications
Become More Persuasive
Eye care professionals are not trained salespeople, yet they are tasked with selling people every day. This can involve recommending sunglasses to a cataract patient, getting a glaucoma patient to be more compliant with eyedrops, or marketing new technology. Blending years of research in neuroscience and consumer psychology, this book provides a scientifically proven framework for becoming more persuasive and influential with ALL your recommendations.
Become An Effective Leader
Leadership is critical to business success, yet many leaders lack the necessary skills to get the best performance out of their employees. In fact, poor leadership skills lead to most of the problems I hear pertaining to staff. This book takes you through five critical areas of leadership. Being an effective leader is easier than you may imagine, once you know what it is that you need to be doing!
Manage Employees Better
One of the greatest challenges for practice owners is staff management. I’ve seen countless owners and managers struggle to lead and manage employees – leading to a practice that consistently underperforms. A well-managed team is often the difference between success and mediocrity in practice ownership. This book teaches you how to avoid the common mistakes and do things right the first time.